Backlog Update - April 2023

4 May 2023

As of 30 April 2023, we have 35 Substance and Maladministration cases yet to be assigned to an investigator.

It is taking three months to assign these to an investigator. 

However, there are no delays in processing Referrals, Admissibility Reviews and Undue Delay investigations.

Our Enquiries Team are happy to answer any questions and can be contacted by email at If you would prefer to speak to someone leave us a message on 0300 369 0689 and one of the team will call you back.