The Ombudsman’s jurisdiction

The Ombudsman only has jurisdiction over the Service Complaints system. The Service Complaints system is the internal workplace grievance system for members of the Armed Forces in the UK. As such, the Ombudsman has no powers to assist members of the public or family members of Service personnel who want to make a complaint.

For more information on the Ombudsman’s power’s read about what the Ombudsman can and can’t do

How to complain about the Ministry of Defence (MOD)

If you would like to make a complaint or are unhappy about a service that you have received from the MOD, you can write to their Central Correspondence Unit.

This can be done by using the online form at: Contact the Ministry of Defence.

Alternatively, you can submit your complaint by post to:

Central Correspondence Unit
MOD Main Building (Zone 5A)
Whitehall
London
SW1A 2HB

More information on the MOD complaints procedure can be found on the GOV.UK website.