Independence | Impartiality | Integrity

Welcome to the Service Complaints Ombudsman for the Armed Forces

The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces

In 2021

749

Service Complaints were ruled admissible (i.e. received)
50%
of Service Complaints were upheld

224

investigations into Service Complaints were completed by SCOAF
47%
of all Service Complaints were completed within the time

How can we help you?

I want to make a formal Service complaint

I've made an informal complaint

I'm involved in an on-going Service complaint

I have received a decision on my Service complaint

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I'm looking for other information

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