Admissibility Review


An Admissibility Decision is a decision whether to accept or exclude a complaint from the Service Complaints system.

The Service Complaints Ombudsman for the Armed Forces (SCOAF) has the power to review these decisions and make a final decision about whether the complaint should be accepted into the system.

Admissibility Decisions are made at the initial stage of the complaints process and also at the appeal stage.

SCOAF can review both types of Admissibility Decisions.

When can I make an application for a Review of an Admissibility Decision?

If a decision was made that your complaint or appeal was inadmissible and you think it was wrong, you can make an application to SCOAF to review the decision.

Applications must be made within 4 weeks and 2 days from the date the decision letter was emailed or posted to you. If your application is late, it may not be accepted.

If you need further information, or assistance to complete this form, please phone 0300 369 0689 or email

If you would like to fill in a PDF version of this form instead, go to our Downloads Page

  • Current Your personal details
  • What decision do you want reviewed?
  • Section 3 - Privacy statement
  • Section 4 - Consent
  • Checklist
  • Preview
  • Complete
Full name
What is your preferred method of contact?
Please tick which Service you are, or were, in
Are you, or were you previously, a Reservist?
Are you currently serving?
It doesn’t matter if you have changed units since the admissibility decision was made.
If you are no longer serving, please provide the details of your last unit.
It is important that we can contact you if we need to follow up on something to do with your application. Please let us know if there are certain days or times when we can’t contact you – including periods of leave or deployment. If we can’t contact you, we might have to close your case on our system.
Do you need us to make any reasonable adjustments?
Sometimes, because of a disability or long-term health condition, people need to ask us to make changes to the way we do things so that they are not disadvantaged.
This could include providing information in plain language or a different format.
You can find more information about reasonable adjustment on our website.