You can only ask the Service Complaints Ombudsman for the Armed Forces (SCOAF) to investigate undue delay when:
- You believe there has been undue delay in the handling of a Service Complaint you have made; or
- You believe there has been undue delay in the handling of a Service Matter you have raised; and,
- The Service Complaint or Service Matter is still open.
A Service Matter is any matter that has been raised with the Service and could potentially be a Service Complaint, but a Service Complaint has not been made. This could mean you have:
- Made an informal complaint
- Submitted an Annex F/written statement of complaint, but an admissibility decision has not yet been made.
What if my Service Complaint is now closed?
If you exhausted the internal process and think that the delays in handling your Service Complaint were unfair, you can make an application for a maladministration investigation.
What is Undue Delay?
There is no legal definition of undue delay, but in general terms it means that the time taken to do something has been unwarranted or excessive.
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