Admissibility Form
Admissibility form
A complete application means you have provided all information requested on the application form, including consent, additional documents required and answered any additional questions asked by the Referrals and Enquiries Team.
Any decision made by the Ombudsman on a review is binding on all parties.
If your application is not accepted, you will receive a decision letter that explains why it was not accepted. For more information on the Ombudsman’s powers read what the Ombudsman can and can’t do.
How to submit your form
Double-check that you have completed all sections, signed and dated the form.
Save the form to your desktop or device.
Send the form to us by:
Post: Our postal address is:
SCOAF,
PO BOX 72252,
London
SW1P 9ZZ.
Please retain proof of posting or use recorded delivery through Royal Mail. Please note that items signed for on delivery are not signed for by our office but staff at the post office. There is a delay between the date items are received at the PO BOX and the date they reach our office.
Email: The quickest way to send applications and documents to us is electronically by email to our contact mailbox: contact@scoaf.org.uk. Please note that our system cannot accept emails larger than 20MB. Emails that exceed the size limit will be blocked by our email system. Please send separate emails and mark each email in the subject box.
If you have any difficulty completing the form, contact our Enquiries and Referrals Team on 0300 369 0689 for assistance.
Timeframes for processing your application
2 days
Once we receive your application you will receive an acknowledgement within 2 working days.
10 days
The initial assessment of your application will take up to 10 working days.
17 days
Once your application has been allocated to an investigator, we aim to provide you with a final decision within 17 working days.
Please note: It is important that we can contact you once you have submitted an application. If we can’t contact you we may be unable to process your application or there may be delays in reviewing the decision.