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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
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  • Information Hub
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News Archive 2016

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SCOAF holds Tri-Service brainstorming session
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SCOAF Linktree Launched
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Backlog Update - December 2022
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A look back on 2022
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SCOAF Outreach: A Senior Investigator's Perspective
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November 2022 Backlog Update
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Chief of Defence People visits SCOAF
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SCOAF makes outreach visit to RAF Halton
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October 2022 Backlog Update
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Quarterly Statistical Report: July-September 2022
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SCOAF presents at Royal Air Force Service Complaints Conference
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SCOAF talks diversity training this Black History Month
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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