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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
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    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
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News Archive 2022

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September 2016 – Meet our Referrals and Enquiries Team
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September 2016 – Statistics and the Service Complaints Ombudsman
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August 2016 – Redress – Part Two
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August 2016 – Redress
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Anonymous Complaints
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How a civilian ombudsman is helping Servicemen and women – Forces Network
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June 2016 – The First 6 months
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“Resilience but leave space for serendipity,” says the Ombudsman for the Armed Forces – We Are the City
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Informal resolution of complaints by Armed Services personnel
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When can respondents to a Service complaint contact the Ombudsman?
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April 2016 – RAF Halton Graduation
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New View Top 50 List
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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