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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
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News Archive 2017

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Samaritans #TheBigListen
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Our allocation backlog
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Forces TV – How A Civilian Ombudsman Is Helping Servicemen And Women
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Update on Recruitment
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9ICOAF – DCAF Annual Report
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My midterm update: What we have achieved so far and the work still to come
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Ombudsman Association 2018 Conference – 25 years: Setting the standard
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Volunteering for all #VolunteersWeek
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Improving our communication with you
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Address your stress for #MHAW
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Ombudsman signs Time to Change pledge
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How many staff does it take to investigate complaints?
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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