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News Archive 2019

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Quarterly Statistical Report: April-June 2024
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Backlog Update - July 2024
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Backlog Update - June 2024
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Mega Miles Challenge
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Stakeholder Symposium 2024 - Change is Possible
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Backlog Update - May 2024
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Have your say - Tell us about your Service Complaints experience!
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SCOAF publishes its Annual Report 2023
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Backlog Update - April 2024
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SCOAF Business Plan 2024-25
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Technical Issues - 18 to 22 April
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Backlog Update - March 2024
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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