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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
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News Archive 2019

News
September 2019 Backlog Update
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Blog
Discrimination: What does it mean and how do I know if it has happened to me?
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News
July 2019 Backlog Update
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News
Browsealoud – Reading and Translation Support
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News
Forces TV – Service Personnel Have Little Faith In Complaints System, MPs Say
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Blog
Report on Inappropriate Behaviours – what does it mean for the Service complaints system?
MOD Report on Inappropriate Behaviours
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News
Investigating undue delay on behalf of respondents: call for evidence
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News
‘Unacceptable Level Of Inappropriate Behaviour’ In British Military – BFBS UK
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Blog
Demystifying the role of the Assisting Officer
diagram
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News
June 2019 Backlog Update
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Blog
What the Ombudsman can and can’t do: a quick guide
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Blog
No Ombudsman is an Island: The importance of collaborative working
people's hands in a huddle
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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