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Main navigation

  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
    • Press enquiries

News Archive 2019

News
9th International Conference of Ombuds Insitutions for the Armed Forces held in London – The IOI
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News
9ICOAF: “The Moral Compass of the Armed Forces: How Ombuds Institutions Can Break Down Barriers to Achieve Change” – EUROMIL
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Blog
9ICOAF
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Blog
Unfair treatment for having made a Service complaint?
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News
Reflecting on the first half of 2017 – RAF FF Envoy Magazine
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Blog
Recommendations
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Blog
Mentoring
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Blog
Reserves Day
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Blog
What happens when things go awry in the OSCO?
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Blog
Diversity and organisational change
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News
Service Complaints Ombudsman’s first report out – Women’s Views on News
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News
Bullying and discrimination persist in the Armed Forces – the MOD must act – Liberty
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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