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  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
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News Archive 2022

Blog
2020: The Year Ahead
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Blog
2019: Year in Review
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Blog
Whistleblowing v Service Complaints: What’s the difference?
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News
November 2019 Backlog Update
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Blog
What can’t I make a Service Complaint about?
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Blog
Anti-Bullying Week: A View from the Service Complaints Ombudsman for the Armed Forces
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News
October 2019 Backlog Update
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Blog
Black history: not just an issue to be discussed in October
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News
World Mental Health Day 2019 – Promoting positive attitudes towards mental health
10 October 2019 - World Mental Health Day
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News
Ombuds Day 2019 – Unusual Name. Important Service.
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News
September 2019 Backlog Update
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Blog
Everyday Inclusion – what does it mean and how do we achieve it?
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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