SCOAF Annual Reports
The Ombudsman is required, by law, to produce a report annually on the efficiency, effectiveness and fairness of the Service Complaints system. Annual Reports can also be used as a platform to make recommendations and/or observations.
A list of all SCOAF Annual Reports, since becoming an Ombudsman, can be found below.
Annual Reports
Annual Report 2023
Annual Report 2022
Annual Report 2021
Annual Report 2020
File
5.11 MB
SCOAF-Annual-Report-2020.pdf
Annual Report 2019
File
Annual Report 2018
Annual Report 2017
File
Annual Report 2016
File
5.27 MB
OSCO-Annual-Report-20161.pdf
Additional Supporting Information
SCOAF Annual Report 2021 - Statistical Tables (Service Complaints Feedback Survey) - Excel
SCOAF Annual Report 2021 - Statistical Tables (Service Complaints) - Excel
Annual Report Summary Brochure 2020
File
SCOAF Annual Report 2020 - Statistical Tables (SCOAF Operations)_v3.xlsx
SCOAF Annual Report 2020 - Statistical Tables (Service Complaints).xlsx
Annual Report 2019 Summary Brochure
File
Annual Report Summary Brochure 2018
Annual Report Summary Brochure 2017
File
548.26 KB
Annual-Report-2017-Summary-Brochure.pdf
Annual Report Summary Brochure 2016
File
Service Complaints Commissioner Annual Reports
Annual Report 2015
File
Annual Report 2014
File
Annual Report 2013
File
Annual Report 2012
File
Annual Report 2011
File
1.95 MB
sccannualreport2011web.pdf
Annual Report 2010
File
Annual Report 2009
File
1.88 MB
Annual-Report-2009_AR.pdf
Annual Report 2008
File
2.25 MB
SCCAR-Final.pdf