Latest News & Blogs

No Ombudsman is an Island: The importance of collaborative working

May 2019 Backlog Update

The benefits of staff networks

4 tips for improving communication in the complaints process

Efficient, effective and fair: What does it mean and why is it important?

SCOAF – new acronym, same organisation

March 2019 Backlog Update

Your responsibilities as a complainant

February 2019 Backlog Update

Make a difference in someone’s life & have a conversation about Mental Health

Information v Advice: What’s the difference?

January 2019 Backlog Update