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Main navigation

  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
    • Press enquiries

Latest News & Blogs

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Just and equitable – what does it actually mean?
Just and equitable?
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Samaritans #TheBigListen
active listening
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Our allocation backlog
steps to address the backlog
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Forces TV – How A Civilian Ombudsman Is Helping Servicemen And Women
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Update on Recruitment
We are recruiting!
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9ICOAF – DCAF Annual Report
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My midterm update: What we have achieved so far and the work still to come
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News
Ombudsman Association 2018 Conference – 25 years: Setting the standard
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Blog
Volunteering for all #VolunteersWeek
volunteers' week
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Blog
Improving our communication with you
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Blog
Address your stress for #MHAW
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Ombudsman signs Time to Change pledge
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