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Main navigation

  • How can we help you?
    • What can the Ombudsman do for me?
    • Referrals
    • Admissibility Review
    • Delay - I'm unhappy with the time it is taking to deal with my complaint
    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
  • About us
    • Mission statement
    • SCOAF Governance
    • Customer charter
    • History and Legislation
    • Our structure and staff
    • Working For Us
    • The Ombudsman
  • Information Hub
    • SCOAF Annual Reports
    • Statistics
    • Application Forms, Factsheets and Guidance
    • Useful Links and Contacts
    • Frequently asked questions
    • Ombudsman Association Standards Framework
  • News & Blogs
  • Contact us
    • Enquiry form
    • Press enquiries

Latest News & Blogs

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How many staff does it take to investigate complaints?
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News
Ombudsman publishes second Annual Report
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Forces TV – Armed Forces Complaints System Is Not “Effective, Efficient Or Fair”
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Introducing our Chief Of Operations
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Banter or bullying – how can you tell the difference?
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An Independent Ear – Army & You Magazine
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Respondents
Don't forget respondents need...
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January 2016 – Ombudsman Established
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Rob Behrens and Nicola Williams co-opted to OA Executive Committee – OA News
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‘Tis the Season for Giving Back
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The Language of Complaints
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Do the right thing – South Bank Magazine
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