Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Annual Reports

Service Complaints Ombudsman Annual Reports

2017

Annual Report 2017 (2 MB)
Annual Report 2017 Summary Brochure (548 KB)

2016

Annual Report 2016 (5 MB)
Annual Report 2016 Summary (265 KB)
Insert page for hard copies of the full report (73 KB)

Annual Report 2017 Supporting Documents

Army Factsheet (66 KB) Navy Factsheet (65 KB) RAF Factsheet (66 KB) Statistical Tables 2017 (198 KB)

Annual Report 2016 Supporting Documents

Naval Service Factsheet (69 KB) Army Factsheet (69 KB) RAF Factsheet (69 KB) Statistical Tables (182 KB) Background Quality Report (40 KB)

Service Complaints Commissioner Annual Reports

Below are links to the Annual Reports released by the Service Complaints Commissioner from 2008-2015.

Annual Report 2008 (2 MB)
Annual Report 2009 (2 MB)
Annual Report 2010 (3 MB)
Annual Report 2011 (2 MB)
Annual Report 2012 (2 MB)
Annual Report 2013 (4 MB)
Annual Report 2014 (2 MB)
Annual Report 2015 (1 MB)

Annual Report 2015 Supporting Documents

Naval Service Factsheet (100 KB) Army Factsheet (100 KB) RAF Factsheet (100 KB) Additional Statistical Tables (212 KB) Background Quality Report