Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

Annual Reports

Service Complaints Ombudsman Annual Reports

2018

2017

2016

Annual Report 2018 Supporting Documents

Naval Service Factsheet (99 KB) Army Factsheet (97 KB) RAF Factsheet (100 KB) Statistical Tables 2018 (346 KB) Background Quality Report (52 KB)

Annual Report 2017 Supporting Documents

Army Factsheet (66 KB) Navy Factsheet (65 KB) RAF Factsheet (66 KB) Statistical Tables 2017 (198 KB)

Annual Report 2016 Supporting Documents

Naval Service Factsheet (69 KB) Army Factsheet (69 KB) RAF Factsheet (69 KB) Statistical Tables (182 KB) Background Quality Report (40 KB)

Service Complaints Commissioner Annual Reports

Below are links to the Annual Reports released by the Service Complaints Commissioner from 2008-2015.

Annual Report 2008 (2 MB)
Annual Report 2009 (2 MB)
Annual Report 2010 (3 MB)
Annual Report 2011 (2 MB)
Annual Report 2012 (2 MB)
Annual Report 2013 (4 MB)
Annual Report 2014 (2 MB)
Annual Report 2015 (1 MB)