IMPORTANT: SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office.

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Annual Reports

Service Complaints Ombudsman Annual Reports

2019

2018

2017

2016

Annual Report 2018 Supporting Documents

Naval Service Factsheet (99 KB) Army Factsheet (97 KB) RAF Factsheet (100 KB) Statistical Tables 2018 (346 KB) Statistical Tables 2018 (ODS format) (108 KB) Background Quality Report (52 KB)

Annual Report 2017 Supporting Documents

Army Factsheet (66 KB) Navy Factsheet (65 KB) RAF Factsheet (66 KB) Statistical Tables 2017 (198 KB) Statistical Tables 2017 (ODS format) (94 KB)

Annual Report 2016 Supporting Documents

Naval Service Factsheet (69 KB) Army Factsheet (69 KB) RAF Factsheet (69 KB) Statistical Tables (182 KB) Statistical Tables 2016 (ODS format) (84 KB) Background Quality Report (40 KB)

Service Complaints Commissioner Annual Reports

Below are links to the Annual Reports released by the Service Complaints Commissioner from 2008-2015.

Annual Report 2008 (2 MB)
Annual Report 2009 (2 MB)
Annual Report 2010 (3 MB)
Annual Report 2011 (2 MB)
Annual Report 2012 (2 MB)
Annual Report 2013 (4 MB)
Annual Report 2014 (2 MB)
Annual Report 2015 (1 MB)