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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Annual Reports

Service Complaints Commissioner Annual Reports

Below are links to the Annual Reports released by the Service Complaints Commissioner from 2008-2015.

Annual Report 2008 (2 MB)
Annual Report 2009 (2 MB)
Annual Report 2010 (3 MB)
Annual Report 2011 (2 MB)
Annual Report 2012 (2 MB)
Annual Report 2013 (4 MB)
Annual Report 2014 (2 MB)
Annual Report 2015 (1 MB)