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  • How can we help you?
    • What can the Ombudsman do for me?
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    • Investigation into Substance and/or Maladministration
    • Helpful guidance and information on applying to SCOAF
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News Archive 2018

News
Backlog Update - April 2023
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News
SCOAF publishes its Annual Report 2022
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News
Backlog Update - March 2023
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Blog
Our new online Application Forms - your questions answered
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Blog
Meet our Team: Tariq Khan, Chief Operating Officer
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Backlog Update - February 2023
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News
SCOAF makes official visit to Catterick Garrison
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Ombudsman contributes to training a new cohort of Armed Forces officers
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News
SCOAF marks International Women's Day 2023
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Backlog Update - January 2023
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SCOAF marks Holocaust Memorial Day 2023
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News
Forces News - What is the role of the Service Complaints Ombudsman and how can they be contacted?
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SCOAF Publishes its Annual Report 2024

ARMED FORCES COMPLAINTS SYSTEM NOT YET EFFICIENT, EFFECTIVE OR FAIR - BUT “SIGNIFICANT PROGRESS HAS BEEN MADE” SAYS OMBUDSMAN 

 

  • Improvements have been made in certain areas such as the flexibility and proportionality of investigations, and openness and transparency of the system. 

  • However, the overall efficiency has dropped in 2024 and there are still concerns around the experiences of those individuals who raise complaints about bullying, harassment and discrimination. 

  • The Ombudsman has made two new recommendations to enable the Ministry of Defence to focus on improved efficiency. 

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