SCOAF Statistical Review of Service Complaints

The Service Complaints Ombudsman for the Armed Forces (SCOAF) evaluates complaint-handling performance Service Complaints. The data for this review is sourced from (i) the Services’ JPA casework management system, (ii) the Service Complaints Feedback Survey  and (iii) the Armed Forces Continuous Attitude Survey (AFCAS).

SCOAF Statistical Review of Service Complaints 2021

The latest review provides statistics for 2021 and can be found below:

Annual Statistical Review of Service Complaints 2021

All statistical outputs are supported by the Background Quality Report which can be found below:

Background Quality Report

Some of the statistics presented here are provisional management information and as such are subject to future revision. Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible. The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.